Focal headphone thread, Radiance / Celestee / Clear / Stellia / Utopia

Souldriver · February 14, 2025, 4:32pm

Mine are 2020 version, halfway to needing new pads but no goop. Perhaps some skin oils or acids kick it off, or humidity stalls or accelerates it?

elementze · February 14, 2025, 4:53pm

I’ve got the goop too! At least it’s not into the driver yet…

elementze · February 14, 2025, 5:02pm

A little isopropyl alcohol cleaned mine up nicely! But no way I’m putting those pads back on.

elementze · February 14, 2025, 5:06pm

@Towa what email address did you use to contact support? Thanks!

Souldriver · February 14, 2025, 5:08pm

If you guys dont get support maybe we can get a utopia pad group buy. Instead of costing a fortune it’ll be a fortune -$5.

Towa · February 14, 2025, 5:25pm

Oh god what have I done lol everyone is finding goop

Scroll down to after-sales service and put in a support request.

elementze · February 14, 2025, 5:46pm

Support request sent, let’s see what they say

elementze · February 14, 2025, 6:32pm

Holy smokes! I just got a response from Focal, they are sending me a complimentary set of replacement pads! Gold star for customer support.

Michael · February 14, 2025, 7:03pm

Don’t call the FNA support number. Even though it’s an American phone number, the menu is in French.

Never mind, apparently I called the Canadian number.

And support request sent on my end as well.

Souldriver · February 14, 2025, 7:48pm

I should check my radiance pads but theyre usually good.

Towa · February 14, 2025, 7:49pm

Focal support going to be like wth is with all these goopy pad support tickets

Michael · February 14, 2025, 7:51pm

Already got one on my end as well.

Souldriver · February 14, 2025, 8:08pm

F for my Radiance

Michael · February 14, 2025, 8:28pm

They are sending me a pair of replacement pads and said to clean around the cup with isopropyl. Which is fine. I didn’t really want to send them in, lol.

Polygonhell · February 14, 2025, 9:33pm

I mean it has to be the adhesive their using, but you’d have thought given how common the issue is they would have changed it.

Souldriver · February 14, 2025, 9:59pm

I would hope so. My utopia is a 2020 version and is ok, the radiance i bought in 2018 and it just started.

Robson · February 15, 2025, 12:10am

That’s a good thing!

I should check my Utopia pads, 2020 version purchased March 2023. I guess fortunately I don’t have the pads on my headphones anyway, I put ZMF pads on it some time ago…

Souldriver · February 15, 2025, 12:36am

I used the support form you linked to send in what i have. I dont have an invoice so im not sure if theyll want to assist.

@Towa @elementze did you get an email confirmation your farm was submitted, mine 404ed then went on the reload but i never got the usual receipt.

Towa · February 15, 2025, 1:37am

nope, no automated email confirm. keep in mind it is Friday so you might not hear back until Monday

elementze · February 15, 2025, 1:49am

Same for me, no automated response. I was totally up front about out of warranty and buying second hand. It was no issue